In accordance with government announcements, we have had to adapt our logistics in order to deliver your order in the most reasonable time. Hygiene measures have been drastically tightened, forcing us to work with less than half of the production staff. Undeniably, the process of processing your order and then dispatching it takes much longer than usual.

We owe you the utmost transparency on delivery times. The delivery time has been extended by 20 working days. This one is impacting for you as well as for us, but we have to adapt to this situation by keeping in mind our priority: You and your satisfaction in our regard.

In these delicate times, everyone's health comes first, so take good care of yourself and your loved ones! Rest assured that we are more than ever in solidarity. 

The Dailystore team

Due to exceptional circumstances, it may take longer for your order to reach you. Indeed, the current situation requires us to take specific security measures to protect our teams. We are mobilized and do our utmost to get your order to you within 40 calendar days.

Our site Dailystore remains open and functioning normally. Please note that processing times will probably be a little longer than usual.

Rest assured, we have taken the necessary measures, with a particular concern for the safety of our employees, and hygiene in the processing of parcels. 

In particular, we have set up regular disinfection of the premises and work stations, established the respect of safety distances between each person, made hydro-alcoholic gels available, and restricted access to people who are really essential to the smooth processing of your orders.

Perfectly. Your banking information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). 

Once your order is finalized, your purchase transaction information is deleted. All payment processors comply with the PCI-DSS, which is managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements ensure that your credit card data is securely processed by our shop.

You can choose your preferred method of payment at checkout. We accept secure payments by credit cards, Visa, Mastercard, debit cards and PayPal.

Just click on the "add to cart bouton"as many items as you want to your cart while browsing our store. Once you wish to place the order - do so by going to the shopping cart and clicking on "Checkout". Follow the instructions by providing us with the delivery information and choose the method of payment. We will ship your package and you will immediately receive the tracking number for your package - our team is always happy to guide you through every step of the process!

Orders are delivered on average within 35 calendar days and we ship within 6 calendar days. The delivery time may vary depending on location, shipping method and other factors (weather, strike...). You can have more details about the delivery time on the shipping policy page.

You will be able to track the status of your order on the order tracking page, by entering your email address used when you placed your order and your order number starting with # and followed by 4 digits without putting a space between # and the 4 digits.

It is to ensure the security of your banking data that we apply the immediate payment of your order. Indeed, for computer security reasons, our online payment partner cannot keep your credit card number for several days. Payment is therefore made immediately, without delay. Thus, Dailystore™ never has knowledge of your bank details. The security of your data is our priority. We understand how impatient you are waiting for your order. Our products are always relevant and very useful. Dailystore™ and its delivery partners make every effort to ensure that it reaches you as quickly as possible.

On the order tracking page, your order remains "in preparation" from the start of its preparation by our teams until it is taken over by the delivery partner. In the current context, the postal service has reduced its activity and does not pick up your packages on Saturdays, Mondays and Tuesdays. It is therefore quite possible that your order is already prepared but waiting to be picked up. This explains the longer delivery times. As soon as your order is picked up, the postal service will inform you via a notification.

Many of you place orders on Dailystore.fr. In spite of the mobilization of all our teams, the preparation of your orders can take more time than usual.  Moreover, to deliver you, we call upon partners whose activity can be modified or reduced in the current context. The postal partner has greatly reduced the frequency of parcel pick-up. Parcels prepared by our teams are not picked up on Saturdays, Mondays and Tuesdays. Your orders are delivered within within a minimum of 35 days.

Yes, absolutely. We deliver all over the world.

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes, international transportation can take longer than expected due to customs clearance. However, the global situation we are currently going through has increased the overall delivery time to an additional 20 days (preparation and shipment of the package). If you still think you need help tracking your package or if you would like to inquire about your package, please contact us by email at contact@dailystore.fr.

Your 100% satisfaction is important to us. We offer a 30-day return and exchange policy: If a product is damaged or was defective during delivery - we offer a 100% refund. We have a 30 day return and exchange policy, from the date of receipt of the item.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email contact@dailystore.fr with the subject line 'Returns' and include your order number, name and reason for return. We will provide you with instructions on how to send the goods to be returned. It is strongly recommended that you obtain proof of postage when returning goods to avoid lost packages.

Please note that shipping costs for returned items are the responsibility of the customer .

Once the returned item is received and inspected, the customer will receive a confirmation email informing them of the refund status.

If the refund is approved, it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly thereafter.

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@dailystore.fr and we will send you a similar replacement item as soon as possible.

We do our best to solve any problems that our customers may encounter with their items. If you still wish to receive a refund on your order, we can of course carry out the refund, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned is (are) not on sale. For more information, please consult our refund policy.

You can contact us by the following email address: contact@dailystore.fr or in the "Contact" section accessible in the top menu bar.