In accordance with government announcements, we have had to adapt our logistics in order to deliver your order in the most reasonable time. Hygiene measures have been drastically tightened, forcing us to work with less than half of the production staff. Undeniably, the process of processing your order and then dispatching it takes much longer than usual.

We owe you the utmost transparency on delivery times. The delivery time has been extended by 20 working days. This one is impacting for you as well as for us, but we have to adapt to this situation by keeping in mind our priority: You and your satisfaction in our regard.

In these delicate times, everyone's health comes first, so take good care of yourself and your loved ones! Rest assured that we are more than ever in solidarity. 

The Dailystore team

Due to exceptional circumstances, it may take longer for your order to reach you. Indeed, the current situation requires us to take specific security measures to protect our teams. We are mobilized and do our utmost to get your order to you within 20 working days.

Our site Dailystore remains open and functioning normally. Please note that processing times will probably be a little longer than usual.

Rest assured, we have taken the necessary measures, with a particular concern for the safety of our employees, and hygiene in the processing of parcels. 

In particular, we have set up regular disinfection of the premises and work stations, established the respect of safety distances between each person, made hydro-alcoholic gels available, and restricted access to people who are really essential to the smooth processing of your orders.

Perfectly. Your banking information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). 

Once your order is finalized, your purchase transaction information is deleted. All payment processors comply with the PCI-DSS, which is managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements ensure that your credit card data is securely processed by our shop.

You can choose your preferred method of payment at checkout. We accept secure payments by credit cards, Visa, Mastercard, debit cards and PayPal.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the shopping cart and clicking on "Checkout". Follow the instructions by providing us with the delivery information and choose the payment method. We will ship your package and you will receive the tracking number of your package right away - our team is always happy to guide you every step of the way!

Orders take 15 business days to be delivered to you and we ship within 2 business days. Shipping time may vary depending on location, shipping method and other factors (weather, strike...).

You will be able to track the status of your order in three ways: 

By clicking on the order tracking number that you will find in the e-mail confirming the shipment of your order.

By logging in on the "Orders" page to access your order information and check the status of your package. The tracking number can be used on the carrier's website to locate your package.

By going to the tracking page on the carrier's website and entering the tracking number that you will find in the shipping confirmation email of your order.

UPS: https://www.ups.com/fr/fr/Home.page?loc=fr_FR 

Yes, absolutely. We deliver all over the world.

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about your package, please contact us by email at contact@dailystore.fr.

Your 100% satisfaction is important to us. We offer a 30-day return and exchange policy: If a product is damaged or was defective during delivery - we offer a 100% refund. We have a 30 day return and exchange policy, from the date of receipt of the item.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email contact@dailystore.fr with the subject line 'Returns' and include your order number, name and reason for return. We will provide you with instructions on how to send the goods to be returned. It is strongly recommended that you obtain proof of postage when returning goods to avoid lost packages.

Please note that shipping costs for returned items are the responsibility of the customer .

Once the returned item is received and inspected, the customer will receive a confirmation email informing them of the refund status.

If the refund is approved, it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly thereafter.

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@dailystore.fr and we will send you a similar replacement item as soon as possible.

We do our best to solve any problems that our customers may encounter with their items. If you still wish to receive a refund on your order, we can of course carry out the refund, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned is (are) not on sale. For more information, please consult our refund policy.

You can contact us by the following email address: contact@dailystore.fr but also by the instant messaging box, available on the bottom right corner of our website.