FAQ

COVID-19

What does COVID-19 have to do with my order?

Do you expect longer delivery times?

Can I still place orders on the site?

What security measures are in place in your warehouse?

Payment

Is the payment secure?

How can I pay my order?

How can I place an order?

Order & Delivery

How long does delivery take?

How can I track my order?

Why have I already been deducted from my order?

Why is my order indicated as being "in preparation" for several days?

Why are your delivery times extended?

Do we ship worldwide?

Some items are missing from my order, what's going on?

I still haven't received my order yet. What is taking so long?

Returns & Warranty

Return Policy

I received a damaged item. What can I do about it?

Do you have a refund policy?

To contact us

How to contact us?